Your child or family member’s CSB support coordinator will provide you with a list of approved Medicaid waiver service providers. In southside Hampton Roads, Hope House will be one of those providers, in the “In-Home Services” category. At present, we only accept the Family & Individual Supports Waiver and the Community Living Waiver.

If you don’t see us on the list, be sure to ask about us – computer systems are always being updated, and glitches do occur.

Who chooses the provider?

You and your child or family member will decide which provider to use. Your support coordinator will be able to tell you about your options, but he or she is not permitted to recommend a particular provider. So do your research carefully. Ask for a tour of the organization’s services and programs, and talk to staff and the people they support. Talk to other parents or family members. And if your child is still in school, talk to his or her teacher.

My child or family member is currently in a group home, but would prefer to live in his or her own home. Can he or she get the same type of services from Hope House?

Absolutely! Hope House is licensed to provide the same type of services as a group home. The difference is that we provide support in people’s own apartments, on their own schedule, and in the way they prefer.

How do I change providers?

Let your CSB support coordinator know that you’d like to make a change, and he or she will provide you with a list of available options. You can also request a provider, such as Hope House, by name. You can request a tour of Hope House at any time, even if you haven’t yet decided to make a change.

Where can I get more information?

Your CSB support coordinator is an excellent resource. In addition, you may contact our Team Support Director, Robin Haverty, 757.625.6161 x511, or Susan Henderson, 757.625.6161 x512. You may also find the following links helpful:

From Virginia’s Department of Medical Assistance Services:

The Virginia Medicaid Waiver program at a glance icon-pdf.gif

Virginia’s Medicaid Waivers for Persons with Disabilities, Their Parents, and Caregivers icon-pdf.gif

Virginia Medicaid Waiver Services and Rates

From the Endependence Center of Hampton Roads:

Medicaid Waiver Services Guide icon-pdf.gif

From the Arc of Virginia

Help for Families